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How do I report a snow removal or road problem?

✓ Verified answer Written from official pages, with checked citations and a verification date.

Template page: the process depends on the municipality and on which road is concerned. In Montréal, you can report a poorly cleared street, bike path or sidewalk online or by calling 311. In Québec City, 311 lets you report an urgent problem on a public road (for example a dangerous pothole) or submit a service request. For highways and their ramps, the Ministère des Transports et de la Mobilité durable is responsible: the Ville de Québec page points to 511, and option 2 of 511 is used to report a dangerous or risky situation. In other municipalities, check with yours.

Official page (example): Report a snow removal problem (Ville de Montréal) ↗

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Key facts
Montréal: 311
By phone: 311, or 514 872-0311 from outside Montréal. Monday to Friday 8:30 a.m. to 8:30 p.m.; Saturday, Sunday and holidays 9 a.m. to 5 p.m.
Québec City: 311
Monday to Friday, 8 a.m. to 7 p.m. An urgent problem on a public road can be reported at any time by dialing 311.
Provincial road network: 511
511 in Québec, 1 888 355-0511 elsewhere in North America, 24 hours a day, 7 days a week. Option 2: report a dangerous or risky situation.
Damage caused by snow removal (Québec City)
Contact 311 no later than 15 days after the event, or as soon as the damage is noticed.
Other municipalities
The pages read cover only Montréal and Québec City; numbers and services vary by municipality.
Steps
  1. Find out who takes care of the road: the municipality (street, sidewalk, bike path) or the Ministère des Transports et de la Mobilité durable (provincial road network, including highways and their ramps).
  2. If the situation requires immediate action in Montréal, contact 311.
  3. In Montréal, for a poorly cleared street, bike path or sidewalk, use the online service to indicate the location. This service is not offered in the Île-Bizard–Sainte-Geneviève borough. You can also call 311 (514 872-0311 from outside Montréal).
  4. In Québec City, for an urgent problem on a public road (obstructing object, dangerous pothole, blocked storm drain, etc.), dial 311. You can also make a service request online or with the 311 mobile app.
  5. For a highway or ramp, or a road under the responsibility of the Ministère des Transports et de la Mobilité durable, dial 511 and choose option 2 to report a dangerous or risky situation (1 888 355-0511 elsewhere in North America).
  6. If snow removal damaged your property in Québec City, contact 311 no later than 15 days after the event, or as soon as you notice the damage.
  7. In another municipality, look on its website for the information service (often 311) or the form to report a road problem.
Sources

Checked on October 5, 2026. Rules, deadlines and fees can change: always confirm on the official page above. Demande au Québec is an independent website, not a government site.

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