How do I replace a lost or stolen health insurance card?

✓ Verified answer Written from official pages, with checked citations and a verification date.

General information, not advice. You can ask the RAMQ to replace your lost or stolen health insurance card, online ($15 by credit card) or by mail ($25 by cheque, bank draft or money order). Replacement is free if you are 65 or older or if you receive a financial assistance program with a claim booklet. The RAMQ mails the new card within 2 weeks of receiving your complete application, and this can stretch to 3 weeks. Until then, contact the RAMQ if you need services covered by health insurance. The process is the same for your child's card.

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Key facts

Online cost: $15, payable by credit card (Visa or MasterCard).
Cost by mail: $25 by cheque, bank draft or money order, when you return the form.
Free replacement: Replacement is free for people aged 65 or older and for recipients of a financial assistance program with a claim booklet.
Delivery time: Within 2 weeks of receiving your complete application; this can stretch to 3 weeks when the RAMQ receives many applications.
Your new card: Same photo, signature and expiry date as the card being replaced.
For your child: The replacement process is the same (online or by mail). Online, you can do it for your minor children who live at your address.

What is your situation?

Which health insurance card is it about?

Your procedure, step by step

Start the official procedure Official page: Replace or correct a health insurance card (RAMQ) (opens in a new tab)https://www.ramq.gouv.qc.ca/fr/citoyens/assurance-maladie/remplacer-corriger-carte

If your address has changed, do your change of address first (the RAMQ asks you to do it before filling out your application, for example with the Service québécois de changement d'adresse).
Choose how to apply: online (service available 24 hours a day, application done in one step) or by mail.
Online, check the conditions: be 18 or older, apply for yourself or for your minor children who live at your address, not be under tutorship or have authorized another person to represent you with the RAMQ, and have an account with the Service d'authentification gouvernementale (you can create it when you apply).
Pay $15 by credit card (Visa or MasterCard), unless you qualify for free replacement (65 or older, or recipient of a financial assistance program with a claim booklet).
By mail, order a replacement form online or by phone. You receive it by mail; when you return it, include the $25 fee (cheque, bank draft or money order), unless it is free for you.
Wait for your new card: it will have the same photo, signature and expiry date as the card being replaced. Until you receive it, contact the RAMQ if you need services covered by health insurance.
If you think you are a victim of identity theft after losing your card or having it stolen, contact the RAMQ. The Commission d'accès à l'information also advises notifying the public bodies concerned and contacting your police service if you suspect criminal activity.

Start the official procedure Official page: Replace or correct a health insurance card (RAMQ) (opens in a new tab)https://www.ramq.gouv.qc.ca/fr/citoyens/assurance-maladie/remplacer-corriger-carte

Your progress is kept on this device only: nothing is sent to Demande au Québec. Some steps only apply in certain situations: skip the ones that do not concern you.

General information drawn from official sources. It does not replace legal, medical or financial advice. For your situation, contact the organization concerned or a professional.

Sources

Remplacer ou corriger une carte d'assurance maladie (marche à suivre : carte perdue ou volée) (Régie de l'assurance maladie du Québec (RAMQ))
Carte d'assurance maladie perdue ou volée? (Régie de l'assurance maladie du Québec (RAMQ))
Remplacer ou corriger une carte d'assurance maladie (Régie de l'assurance maladie du Québec (RAMQ))
Fraude ou vol… (Commission d'accès à l'information du Québec)

Checked on October 6, 2026. Rules, deadlines and fees can change: always confirm on the official page above. Demande au Québec is an independent website, not a government site.

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