How do I open a Hydro-Québec account when I move?

To get electricity service at your new address, make your subscription request or address change in your Hydro-Québec Customer Space. You need the full address of the place you are moving to, including the postal code, as well as your email address and phone number. Making the request in the Customer Space saves you $25: if you make it with Customer Service, a $25 fee (plus taxes) is billed on your first bill. Hydro-Québec's page says it is never too early to report your change of address, as soon as you know your new address and moving date.

Key facts

Online cost

No fee if you make your request in the Customer Space: you save $25.

Cost by phone

A $25 fee (plus taxes) is billed on your first bill if you make your request with Customer Service.

Phone (Customer Service)

514 385-7252 (Montréal) or 1 888 385-7252 (everywhere else).

Information required

Full address of the place you are moving to, including the postal code, email address and phone number.

Notice period

Hydro-Québec writes that it is never too early to report your change of address. The pages read do not specify a minimum notice period; check with Hydro-Québec.

Steps

1. Gather the full address of the place you are moving to (with the postal code), your email address and your phone number.
2. If you do not have a Hydro-Québec Customer Space yet, create one: Hydro-Québec writes that it takes a few minutes.
3. If you already have a subscription and are changing address, use "Change address" in the Customer Space. If you are requesting service at a new address, use "Become a customer". To end the subscription at your old address without transferring service, use "Remove an address".
4. Keep your latest bill handy if you are the subscription holder (or a recent bill for the account you manage, if you are an agent or main administrator).
5. Make your request as soon as you know your new address and moving date. If you prefer to wait, ask for a reminder email about one week before you move.
6. If your plans change, change the move-in date in the Customer Space, or by calling Hydro-Québec.
7. If you prefer to go by phone, call Hydro-Québec: a $25 fee (plus taxes) is added to your first bill.
8. Remember to send your new address to your other providers: the Service québécois de changement d'adresse lets you do it at the same time with seven Government of Québec departments and public bodies, including Revenu Québec and the Régie de l'assurance maladie du Québec.